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RETURNS & EXCHANGES

How do I return an accessory I purchased online?

New, unopened, or unused accessories can be returned within 14 days of delivery for a full refund. Items must be in their original condition to be eligible for a refund. All items refunded will be returned on the original method of payment when the order was placed. The refund will include the total value of the item plus applicable sales taxes charged.

DISCOUNTED ITEM PURCHASES ARE FINAL AND INELIGIBLE FOR RETURNS OR EXCHANGES.

 

How will I return a bike I purchased online, once bikes become available in the EU?

The bike will need to be shipped back to Linus. New or unused bikes can be returned within 14 days of delivery for a full refund, minus restocking/shipping costs. Items must be in their original condition to be eligible for a refund. All items refunded will be returned on the original method of payment when the order was placed. The refund will include the total value of the item plus applicable sales taxes charged.

You are responsible for shipping fees to return the item(s). For your own protection, we recommend you use a shipping method that can be tracked and insured. Linus is not responsible for any items lost in transit. Please ensure the product is repacked in the same manner as you received it to avoid any damages in transit. If the items are not packaged correctly, resulting in damages incurred in transit, those damages will be assessed by the Linus team and you will receive a refund, less damages incurred in transit.

DISCOUNTED ITEM PURCHASES ARE FINAL AND INELIGIBLE FOR RETURNS OR EXCHANGES.

 

Follow these simple steps to return or exchange your purchase by mail:

  • To initiate a return or exchange, contact us by phone or email. Please reference your order number when doing so.
  • After we provide you with necessary information, on your original invoice, circle the item(s) that you're returning and state the reason(s) for your return.
  • Include it with the item(s) in the original packaging.
  • Create your own pre-paid shipping label.
  • Affix your shipping label to the package. Make sure no other tracking labels are shown.
  • Take the package to your nearest drop off location.
  • Within 30 days of receipt of the returned item we will refund the total amount less the original shipping fee charged at the time of purchase.

Please contact Linus Bike for the returns address, via our contact page.